Support
Krasivo Support
Questions, bug reports and suggestions are accepted by email
Contact support
krasivo.support@gmail.com
What to include
- device model and system version
- Krasivo version (Profile, About)
- what you did and what happened, with a screenshot if possible
There is no need to send photos
Common questions
Where are finished photos saved
Android: the Pictures/Krasivo folder. iPhone, iPad and Mac: the Photos app. Windows: the folder you choose. Originals are not modified
Why does the Android app need the internet
To download the modules of the optional AI tools once, through Google Play services. Photos are not sent. All other features work offline
The AI tools do not work
They require Google Play services and are unavailable on devices without them. The rest of the editor works fully
How do I delete my data
All data is stored on the device. Uninstall the app. A single edit can be deleted in "My edits"
Is the app paid
No. No ads and no sign-up